General terms and conditions of sale

Last update: May 15th 2020

  1. Seller identification

These General Terms and Conditions of Sale are those of MARCEL ROBERT SAS, subsequently named "Marcel Robert", a joint stock company with a share capital of €10,000, whose registered office is located at 231 rue Saint Honoré - 75001 Paris - France, registered in the Paris Trade and Companies Register under number: 852.832.302, its intra-community VAT number is: FR 86 852 832 302 and its telephone number is: +33 (0)1 88 33 68 77

  1. Scope of application and acceptance of the General Terms and Conditions of Sale

The purchase of products offered on the website (hereinafter the "Site") is subject to these general terms and conditions of sale "GTC"..

The site allows the client to order online via the Internet a selection of Marcel Robert brand products (hereinafter the "Product(s)").

The products are exclusively intended to be sold to end consumers who are natural or legal persons, excluding any resellers or intermediaries acting on behalf of resellers.

Marcel Robert may update these " GTCs " at any time. The "GTCs" in vigour at the time of conclusion of the contract of sale are those which are applicable to you.

In addition, each time you purchase Products from the Site, you will be asked to confirm your acceptance of these "GTC" in effect on the date of placing your order. To materialize your acceptance, you will need to check the box "I have read and accept the General Terms and Conditions of Sale and Use, as well as the Privacy Policy of the site".


  1. Order Procedures

The Site offers the client the possibility of ordering a selection of Products from Marcel Robert, immediately online via the Internet for delivery to the territories specified in the article below "Delivery Zone".

The Site does not allow special orders to be placed, which consist in particular in the creation of a Product that no longer exists in the Marcel Robert collection, or in the adaptation and/or customization of a Product from the Marcel Robert collections.


  1. Availability of Products

Our Product and price offers are valid as long as they are visible on the Site, within the limits of available stocks. Errors or modifications may exceptionally exist, in particular in the case of simultaneous orders of the same Product by several customers. In the event of unavailability of a Product after placing your order, we will inform you by e-mail or telephone as soon as possible, offering you either to order another Product presented on the Site in replacement, or to cancel your order.

Marcel Robert reserves the right to change the Products offered on the Site at any time and without notice. In order to ensure better availability of our Products to all Site customers, Marcel Robert reserves the right to limit the quantity of Products that may be purchased by a customer, in accordance with the applicable provisions in this regard and in particular those of Article L121-11 of the Consumer Code.


  1. Order processing

5.1. Product selection

At any time, you can add Products to your selection by clicking on "Add to Cart", and choose to complete your purchases or continue your navigation.

You can view your selection by scrolling or clicking on "Shopping Cart" in the menu at the top right of the screen. You will also be able to choose the delivery country and delivery method you prefer, which will calculate the amount of delivery charges and therefore the total amount you will pay. However, the area and delivery charges can be modified later if you wish.


5.2. Identification

After selecting the Product(s), click on "go to checkout" to start the ordering process.

A customer account is not necessarily required to place an order on the Site but it is nevertheless recommended that the customer create one because this way:

  • track your deliveries and consult your order history;
  • return or exchange Products;
  • add or modify your delivery and billing addresses for your next orders;
  • manage your subscriptions to Marcel Robert's newsletter.

You can deactivate your account at any time by sending an email to Customer Service by clicking on the "contact us" link. After you have deactivated your account, you are free to create a new account at any time.


5.3. order validation

For the order to be validated:

  • You will have to validate your delivery method on the one hand and on the other hand complete the delivery information necessary for the correct shipment of your order: country of shipment, courtesy, first name, surname, telephone delivery address.
  • Once this step is completed, select the payment method for the order. At the end of the ordering process described above and after accepting all of these "GTCs", you will need to click on the "Confirm and Pay" button. The sales contract will then be definitively formed.


    You must check the accuracy of your selection before confirming your order.

    While every effort is made to ensure that the color of the Products whose photos are displayed on the Site are faithful to the Products you are about to receive, variations may occur, in particular due to technical limitations in the color rendering of the screens of the equipment used to place orders.

    Consequently, Marcel Robert cannot be held liable for non-substantial errors or inaccuracies in the photographs or graphic representations of the Products appearing on the Site.

    Once completed, your order is sent to Marcel-Robert for processing.


    5.4 Order confirmation

    A summary of your order is sent by e-mail following any order placed on the site It will include the total amount of the order, information relating to cost and delivery time, essential characteristics, quantity and price of the Products purchased.


    1. Prices and accepted payment methods

    6.1. Prices

    The prices of the Products are indicated in Euros, all taxes included. Marcel Robert reserves the right to modify at any time and without notice the prices of the Products offered on the Site. The Products are invoiced on the basis of the prices displayed on the Site at the time of placing your order, subject to the availability of the Products ordered at that time.

    All orders are payable in Euros and must be paid immediately at the time of placing your order.

    6.2. Payment by credit card or bank card

    The accepted credit cards and bank cards are: Visa®, MasterCard®, Maestro® American Express®. Credit card payments are authenticated and secured thanks to the 3D Secure system. This device is also known as "Verified by Visa®", "MasterCard® SecureCode" or "American Express SafeKey®". When paying, the bank requests personal information from the Internet user in order to verify the identity of the cardholder and validate the transaction.

    After validating your bank details (card number, expiry date and cryptogram), a new page will appear on which you will have to enter the personal information requested by your bank. Once the 3D Secure code has been entered and validated by your bank, your order is finalized. You will then receive a confirmation email.

    Your order will only be dispatched after verification of your payment method and receipt of your card's debit authorization.

    Your account will be debited when your order is shipped.


    6.3. Paypal payment

    We accept payments made through Paypal. When you finish your order, if you choose the Paypal payment option, you will automatically be redirected to the Paypal platform. You will then need to log into your Paypal account. After validating your order with Paypal, you will be redirected to the confirmation page.


    1. property retention

    The Products ordered remain the property of Marcel Robert until Marcel Robert has received the full price. On the other hand, you assume the risks (in particular of loss, theft or damage) concerning the Products delivered from the moment they are delivered to the address indicated at the time of ordering.


    1. Delivery terms and conditions

    Products purchased on the site are shipped to the delivery address you indicated during the ordering process

    The amount of shipping costs is calculated according to the Products chosen as well as the delivery method chosen.

    The following delivery times run from the validation of your order.

    • Standard delivery within the European Union : 4-5 working days
    • Standard Delivery extra European Union : 7-10 working days