shipping and tracking order on marcel-robert.com

At Marcel Robert, we ensure fast, reliable and secure delivery of your luxury leather accessories worldwide. Each order is carefully prepared in our atelier before being handed over to trusted carriers.

Delivery Options

We ship with premium carriers depending on your location and the option chosen at checkout:

France & European Union : Colissimo, Delivengo, DHL
Worldwide: DHL Express or Postal partner services

Delivery Times

Indicative transit times:

France: 2–5 business days
Europe: 3–7 business days
International: 5–15 business days (depending on destination and customs clearance)

Please note that delivery times are indicative and may vary.

Customs Duties & Import Taxes (deliveries outside the EU)

Our items are shipped from France under DAP Incoterms (Delivered At Place). The prices shown are export prices, exclusive of French VAT; they do not include any customs duties, taxes or clearance fees that may apply on entry into your country.

For any delivery outside the European Union, these charges are set and collected by the customs authorities of the destination country: they are independent of Marcel Robert and remain the recipient's responsibility. They are usually collected by the carrier upon delivery. We recommend checking with your local customs office for any applicable amounts before ordering. Deliveries within the European Union are not subject to any such charges.

Order Tracking

Once your order is shipped, you will receive an email with your tracking link. You can monitor your parcel at any time until delivery. For assistance, log in to your account under “My Orders” or contact us.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and the selected carrier. All fees are displayed before confirming your order. For full details, please see our Payment page .

Returns

If you wish to return a product, please refer to our Returns Policy for conditions, deadlines and prepaid return options.

Further Information

For any questions related to delivery, customs or order tracking, our Customer Service is at your disposal: Contact us.

We follow traditional French leather-crafting techniques.

Marcel Robert - 20 years of expertise in French luxury leather goods manufacturing.

We create more than iPhone cases: our workshop also produces MacBook bags, Apple Watch straps, wallets and leather covers — all handmade from the same exceptional, full-grain leathers.

Each piece is crafted start to finish by a single master artisan. Behind every creation lies hours of meticulous handwork and unwavering respect for traditional French leather-crafting techniques.

Crafted entirely by hand

Each piece is handcrafted from start to finish by a single master artisan.

only the finest full-grain leathers

Only the best French and Italian tanneries supply our leather.

Precision guides the gesture, mastery shapes the movement — the craft becomes creation.

The passion for leather and the love of work well done.

Made for you — as for ourselves

Specialists in fine leather

French leather-making tradition.

Each design is engineered to the fraction of a millimeter for flawless edges and stitching.