shipping & tracking order

At Marcel Robert, we ensure fast, reliable and secure delivery of your luxury leather accessories worldwide. Each order is carefully prepared in our atelier before being handed over to trusted carriers.

Delivery Options

We ship with premium carriers depending on your location and the option chosen at checkout:

• France & European Union : Colissimo, Delivengo, DHL
• Worldwide: DHL Express or Postal partner services

Delivery Times

Indicative transit times:

• France: 2–5 business days
• Europe: 3–7 business days
• International: 5–15 business days (depending on destination and customs clearance)

Please note that delivery times are indicative and may vary. Duties and import taxes outside the European Union remain payable by the Client.

Order Tracking

Once your order is shipped, you will receive an email with your tracking link. You can monitor your parcel at any time until delivery. For assistance, log in to your account under “My Orders” or contact us.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery address and the selected carrier. All fees are displayed before confirming your order. For full details, please see our Payment page.

Returns

If you wish to return a product, please refer to our Returns Policy for conditions, deadlines and prepaid return options.

Further Information

For any questions related to delivery, customs or order tracking, our Customer Service is at your disposal: Contact us.